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Warranties and Exchanges
Please note the following policy regarding warranty, return or exchange of goods applies to all purchases from Vanquish Cycles. The Consumer Guarantee Act and Fair Trading Act provide the basis for the Vanquish Cycles returns policy. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.
Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Vanquish Cycles. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.